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Frequently
Asked Questions

Floral Care

About product care

To ensure the durability of our preserved flowers and plants, proper use and care are essential, so they will last for months or even years without the need for water or light. The most important thing is to keep it away from sunlight and protect it from high humidity. It will also remain radiant if you periodically dust it with a hair dryer. If you want to know more details about the care, you can do it at this link

About the preservation process

Preservation is a process that allows us to create a unique product that combines the best of two worlds: the unique beauty of a natural plant with the durability of an inert object. Our unique preservation technology basically involves the following three steps:

  1. Harvesting. The flower or plant is harvested at its ideal point of beauty from one of our crops or fields.
  2. Proprietary process. The freshly harvested plant undergoes a complex and precise proprietary preservation process using a specific liquid preservative formula.
  3. Eternal beauty. The preserving liquid replaces the sap and water within the plant, forming a fixed image of nature to create a unique, naturally sourced product.

Find out more about our process at this link

Is green product?

Verdissimo’s preserved nature is more environmentally friendly than fresh-cut flowers due to its long shelf life and low energy consumption for transport and storage. The result is a considerably lower carbon footprint than fresh or artificial flowers; it helps to take care of the environment one flower at a time. Find out more about this topic here.

They are fresh or dry or what type of product are they?

Preserved nature has a fresh and natural feel to every item; its appearance is as gracious as at its best moment of beauty and exuberance, but it also differs from the dry by…

  • Its flexibility, feel, and behavior are equal to a fresh and natural piece.
  • Its colors are vibrant and last much longer.
  • The variety of products is much greater and includes more references.
  • Preservation is the evolution of dry products, as it preserves the textures, behavior, and elasticity of fresh flowers and plants, so it is much closer to a living natural piece.

They look simply fresh and alive!

Find out more in this article

Orders and shipping

To what countries do you not send your products?

We have no restriction on countries shipping directly to us when the purchase is made to our centers. Our products are free to circulate, and with the possible exception of Antarctica, they can arrive anywhere in the world.
It is important to highlight that, depending on the region from which they are requested, and the type of product required, we can ship the product from any of our four warehouses and factories located in Colombia, Ecuador, Spain, and Japan. Now, although we can reach anywhere directly, it is important to mention that depending on the country, the minimum purchase quantities may vary.

What is the maximum and minimum period between the confirmation of an order and its arrival to its destination?

It depends on the place of reception, the product ordered, and the quantity. In quite remote areas, it can be several months, while in areas close to our distribution centers, it can be around three weeks.

Is there a possibility to ask for an urgent product shipment?

Urgent shipments can always be made; however, the cost of these shipments is significantly higher. This is because these emergency shipments are usually made by air and with urgent bookings; therefore, the rates increase considerably compared to traditional sea containers.

Is there a maximum and minimum order volumen?

There are no maximum size limits per order; however, the delivery dates of the entire order will depend on the capacities of our warehouses and product availability. Minimum order volumes will depend mostly on the type of customer (wholesaler, decorator, retail, among others). It is important to emphasize that we are mainly a B2B company, and we do not do individual or unit sales.

How are product shipping costs calculated?

Depending on the type of customer and shipping volume, logistics costs can vary significantly. However, the impact on costs varies mainly by the type of transport used. Each shipment has specific variables of urgency, volume, and season of the year that make it impossible to make an exact estimate or rule apply; they must be adjusted individually.

Do all of your shipments leave from the Valencia Warehouse or do you have more logistic centers?

We have logistics centers in Colombia, Ecuador, Spain, the United States, and Japan. However, there are also partners in China that have specific stock for this market.

Is there a product warranty?

Yes, we have a product warranty, but this depends largely on the type of defect and claim. Each case of a claim or PQR is analyzed individually, and if a defective product is delivered, Verdissimo will respond accordingly. In the case of logistics, it is important to note that in all cases in which we pay or include in the invoice the cost of shipping, the products are insured.

Do large products such as trees have special shipment conditions?

They are usually handled in the same way as flowers or greens, the only difference being that, due to their volume, they are usually shipped by land or sea, very rarely by air (only small trees).

Are products shipped with some kind of certification? (Such as allergens, 100% natural, etc.)

It is always included in shipments to countries where it is required for origin and/or phytosanitary reasons.

About us

Where do you have preservation plants?

Verdissimo has three plants located in Tocancipá, Colombia; Valencia, Spain; and Quito, Ecuador. No other competitor has this competitive advantage in terms of work centers.

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